Each handset is "graded" according to its cosmetic appearance. The cosmetic grade has no bearing on the functionality of the handset; every handset is fully functional no matter what the grade and has passed a battery health check.
Grade
Description
Pristine
Used but pristine condition
Cosmetically "like new"
If there are any cosmetic imperfections they will be very minor
Excellent
Used but excellent condition
May show signs of slight use in the form of light, isolated cosmetic wear on the housing (e.g. small scratches)
Will not have any cracks or chips
Good
Used but good condition
May show signs of moderate use in the form of scratches, scuffs or marks mostly on the housing
Will not have any cracks or chips
Fair
Used but fair condition
May show signs of heavier use in the form of scratches, scuffs, dents or marks
We understand that buying a used/refurbished device online means you can't see it and try it first. This is why we offer a generous 30 day pre-paid returns policy - if you are not 100% satisfied with your purchase, you can return it for a full refund within 30 days. We will provide a pre-paid tracked returns label so you are not left out of pocket, even if you simply change your mind.
We are so confident in our rigorous testing and quality control we include a 13 month return-to-base Gecko Mobile Shop warranty with all of our used/refurbished smartphones and tablets. We will repair or replace the item at our discretion under the warranty. Learn more.
